Amazon Prime Video is disrupting the traditional television and movie industry with a massive selection of high-quality media for live streaming and download. Our services are engineered for high availability, maximum reach, and low operating costs which translate into affordable prices for our customers. We enable the world to watch video instantly, whether we’re on the road, cramped in an airplane seat, or enjoying a show from the comfort of the living room sofa. AIV delivers Movies and TV shows to Windows and MacOS PCs, portable devices, gaming consoles, and smart TVs. Today, we serve customers in the US, Japan, UK, and Germany, and we aspire to grow– a lot.
The Live Playback team delivers consistent, elite customer experiences which “just work” for everyday consumers. We build reliable, high performance live experiences, and we take ownership of the end-to-end live streaming experience– from the live encoding core platform out through AIV’s client applications. Our team makes a big impact because nothing is more important to us than pleasing our customers, continually earning their trust, and thinking long term. If you crave a sense of ownership, this is the place to be.
Our Live Operations team is looking for a passionate, results-oriented, hard-working and operationally focused Support Engineer to support the fast evolving and expanding video eco-system, especially for live events. You will have an enormous opportunity to work within multiple systems analyzing and identifying the common issues, and driving the teams towards resolution to have a positive impact on customer experience. This job requires you to hit the ground running and your ability to learn quickly and work on disparate and overlapping tasks will define your success. The role encompasses providing production ticket support (tier-3 support, escalations to engineering teams) for multiple products and platforms, executing the live successful streaming delivery of live sporting events to our customers, engineering development support, and business decision making support.
Some Of The Key Job Functions
Amazon is an Equal Opportunity-Affirmative Action Employer – Minority/Female/Disability/Vet